Jill Raff: Customer Experience Strategist Meet Jill Raff, Strategic Advisor and Founder of The Jill Raff Group. As a Customer Experience Strategist, author, speaker, and daughter of owner/operator of McDonald’s, starting with store #150, Jill understands the one statistic that matters most for a business is to have customers who create more customers. With over 30 years of customer experience, Jill grew up working with her parents in the “McDonald’s family” when it was the golden standard of the restaurant industry, so the details of delivering a Celebrity Customer Experience™ is in her DNA. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist in NYC, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show, and is fluent in 5 languages.She is the author of Transforming Transactions Into Interactions™- How To Increase Revenue, Ratings, and Repeat Customers. Jill’s closed over $24 Million in real estate sales, licensed in New York and Texas.Jill’s unique background and skill-sets come from working across three continents, six countries, and multiple industries thereby offering her clients a multi-dimensional perspective cross-pollinating strategies which gives fresh insight to each business.Jill works with companies who want to build long-term relationships with their employees and customers. Her focus is on hiring correctly, onboarding efficiently and maintaining outstanding customer experience from the Inside-Out: EX to CX™ (Employee Experience to Customer Experience) to reduce employee turnover, and increase repeat customers, reviews and revenue. Jill uses her entire background as a high-level strategic advisor for companies that want to create a 5-star customer experience. Understanding that sales and hospitality is both an art and a science, I love to collaborate with owners and their teams to substantially improve sustainable performance for long-term brand productivity and consistency.To get, and keep, your customers you MUST deliver a stellar customer experience consistently.
Smokin Ideas: Great Products, for Even Greater Prices Smokin Ideas, Glasgow's number 1 shop for all things smoking. Low prices on our massive range of bongs, grinders, lighters, seeds and more. Experts in the trade for over the last 20 years.